Frequently Asked Questions

Q: What is mySpeed?
A: mySpeed is a program that accelerates your web navigation experience through your existing phone jack and modem - NO additional equipment is necessary. It's the high speed navigation solution that complements the convenience of dialup Internet service. 

Q: How fast is mySpeed?
A: The exact amount of acceleration can vary, but with mySpeed you will notice a significantly faster experience when you visit websites, read your e-mail on the web, and perform many other web-based activities - up to 5 times faster!

Q: How does mySpeed work?
A: Before the text and graphics that make up web pages are sent to you over your phone line, mySpeed servers will compress the information using a proprietary technology. This information is then extracted and translated by the mySpeed software on your computer. This allows for smaller parcels of data to be sent to your computer, making pages load faster and pushing your Internet experience to the maximum! mySpeed saves you additional time on each pageload by storing elements of the web sites you visit frequently so you do not have to download them again each time you visit the site.

Q: What browsers can I use with mySpeed?
A: mySpeed works with many popular browsers. The only requirement is that the browser must be able to support a proxy server.

Q: Will mySpeed accelerate everything I do on the Web?
A: mySpeed accelerates certain text and graphics on web pages. With mySpeed you will notice a significantly faster experience when you visit websites, read your email on the web, download email using an email client like Outlook Express and perform many other web-based activities. mySpeed will not currently accelerate file downloads such as music files, streaming media or secure web pages.

Q: What gets accelerated with mySpeed?

        What will be accelerated?
        Web pages - HTML, markup and JavaScript 
        Graphics including JPEG and GIF images 
        Text
        Emails

        What will not be accelerated?
        Streaming media, audio and video files 
        Secure pages, such as those used for online banking and credit card forms 
        Attachments such as music or digital photo.
        File Transfers

Q: How Do I Sign up for mySpeed?
A: Stay tuned for more detailed pricing information and how to add mySpeed to your account via the web.  In the meantime, myVine users can sign up for mySpeed by calling the Customer Care center at 1-888-922-3462.

Q: How do I install mySpeed?
A: Installation is very easy. Simply download the mySpeed installer and save it to your desktop. Then, double-click on the file to install mySpeed.

Q: How do you viewing secure pages when using mySpeed?
A:  mySpeed does not interfere with secure pages (such as those where you enter personal or credit card information), although it does not accelerate them either. You will not see speed improvements when viewing these types of pages.

Q: Does mySpeed accelerate email downloads?
A: Yes, mySpeed automatically accelerates your email traffic (POP3 and SMTP) for all popular email clients such as Eudora, Outlook, Outlook Express and Netscape Mail.  Other email clients should work as well. mySpeed will also accelerate web-based email programs such as web mail.

Q: Does mySpeed have any other built in features?
A: Yes, mySpeed has recently integrated a simple pop-up blocking technology that is efficient and powerful. This feature is built right into mySpeed and requires no extra software to be installed.